Staying at Our Four Season B&B near Bangor Maine
Listed below are the policies for our accommodations at The Brewster Inn. Our Dexter, ME Bed and Breakfast is centrally located to the area’s many attractions and activities for a memorable family vacation and outdoor adventure.
Bookings and Cancellations: A credit card is required to reserve a room. One night’s deposit may be required. Full payment is due on arrival. Seven days advance notice is required for cancellation. If a cancellation is made less than seven days before the arrival date, a charge equal to one night’s lodging will be incurred. For cancellations made within seventy-two hours of arrival date, no shows or early departures, full payment for the booking will be incurred. Cancellations due to Covid are treated the same as other cancellations.*
For some popular weekends like graduations and for major holidays or larger groups (including weddings), we may require an advance deposit (or full payment) which will be non-refundable within 30 days of arrival. We may also require a minimum length of stay at such times.
The posted rates are based on double occupancy (there is an additional charge of $20 per night for each additional person 12 years of age or over). Rates do not include 9% Maine sales tax (unless indicated, as for some of our specials and packages). VISA, MasterCard, Discover and American Express are accepted. Single night stays may be possible in certain circumstances. (Single night stays incur an additional $25 cleaning fee). You can call us directly at 207-924-3130. (Single night stays may also be booked on our website, however you must choose the single night rate. If you choose the multi night rate for your single night stay, your booking will be adjusted to the higher rate and resent to you.)
Check-in is after 3:00 p.m. up to 8:00 p.m. If you anticipate a later arrival, please contact us to make specific arrangements.
Check-out is prior to 11:00 a.m. If you plan to spend time in the local area, and do not wish to take your luggage upon check out, there is a designated spot you can leave it for pick up later. Guests assume all responsibility for any luggage left.
While check in is from 3pm until 8pm – early or late check ins may be possible if the room is ready and the innkeepers are also available. Very late arrivals (after 11:30pm) will incur a small charge. Any arrivals outside the 3pm-8pm window must have prior approval from innkeepers and any charge (when applicable) must be agreed to prior to the booking being accepted. When available- early and late check ins are ONLY accepted with bookings made directly with The Brewster Inn via www.brewsterinn.com or by calling directly at 1-207-924-3130.
Gift Certificates: We only accept gift certificates purchased directly from The Brewster Inn. No 3rd party gift certificates. Brewster Inn gift certificates expire one year from date of purchase.
Children: We welcome children of all ages with normal parental supervision. However, the Inn does not have high chairs or baby beds of any type.
Meals: A breakfast buffet, including a daily hot dish, is included in the room rate. We will attempt to address any special medically necessary dietary needs when we are given a minimum seventy-two hour notice. Each room has a fridge/microwave so guests with specific dietary needs are welcome to bring their own food. Other food options are available for purchase on our enhancements page.
Smoking: Smoking: For the comfort of all our guests and per Maine law: The Brewster Inn is a 100% smoke-free facility. Smoking and vaping can only be done in your vehicle or on the main road in front of the house. Those choosing to disregard our smoke-free policy will be subject to $250 cleaning fees and are responsible to compensate us for future revenue lost when smoke renders a room unacceptable for incoming guests. Marijuana smoking can only be done inside your personal vehicle. Anyone caught smoking inside the Inn will be asked to leave and will forfeit all future nights with no refund and be responsible for any cleaning fees.
Alcohol: You may bring your own alcohol to consume in your room only. It is not allowed anywhere else in the Inn or on the property, as we are a licensed facility. We have a wine and beer list of what is available for purchase. You may consume alcohol purchased from us in the inside and outside areas of the property.
Candles: Candles with live flames are NOT allowed. Nor are incense or essential oil diffusers.
Pets: We do not accept pets.
Damage: While accidents do happen, we ask that you notify us immediately as damage may be minimized when attended to promptly. Damage, especially damage that has been concealed/unreported will be charged at the cost of repair/replacement, plus any loss of income from room rental resulting from the damage, if applicable. *See below for damage specific to the MTI air spa tub in the Honeymoon.
Honeymoon Suite Air Bath Use/Damage: The air spa tub is for bathing/relaxing. The manufacturer’s instructions say to NOT use any bath oils, bath salts, bubble bath, etc. as it risks damaging the surface and functions of the air jets. They also say not to use razors inside the tub as it could damage the acrylic finishing. Anyone using the tub agrees to abide by these policies. Therefore anyone using the above listed items, or anything else that causes damage) assumes full responsibility for damages, repairs or complete replacement.
KEYS: Guests are entrusted with a key to their room and to the front door so that they can come and go as they please. Losing the key creates a security risk as it allows anyone who may find the keys to gain entrance to the property. Therefore, guests who lose their keys will be required to pay for the replacement of the front door dead bolt, cost of locksmith to change out the lock and the copies of keys.
*Cancellations must be made by speaking with us directly or via an acknowledged email (voice mail messages do not constitute cancellation confirmation). If you are worried about the possible need for cancellation, we recommend you purchase travel insurance through a third party for your own financial protection. While we understand the occasional need for last minute cancellations, these cancellations do significantly affect us and therefore our cancellation policy is non-negotiable. Cancellations due to health reasons fall under the same policy. Covid is now a known health/travel risk and regular policies apply. Reservations not made directly on the Brewster Inn Website or directly with us, must be cancelled by you on whatever site you used to make the booking.
At The Brewster Inn, we are dedicated to protecting your privacy and safeguarding your personally identifiable information.
Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at The Brewster Inn. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation. All identifiable information provided will not be disclosed to anyone unless we are specifically requested to do so in writing by you. The Brewster Inn does not give or sell to anyone any information we collect on our site.
We sometimes use data collection devices such as “cookies” on certain pages of the Site to measure effectiveness and safety. A “cookie” is a small file that gets placed on your hard drive that helps us provide our services. You are free to decline cookies if you choose too.
At The Brewster Inn, we take security seriously. When users make a reservation we use every precaution to safe guard it online and offline.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
The Brewster Inn may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.
Along with the rest of the world, we were deeply concerned about the Covid pandemic. While we know we are not currently under Pandemic levels, we recognize that the virus is still active. Vaccinations and medicines have been great and can lessen symptoms of those who do test positive. However, we never know which guests may be immunocompromised or have health issues that increase their risks.
There is no greater priority than protecting our collective health and minimizing the threat to guests and ourselves. The Brewster Inn is our home as well as our business. We want you to know our commitment to the health of our guests and staff will continue to be our top priority.
The pandemic has caused things to change in most industries, including ours. We’ve worked hard to adapt the changes into our routines and procedures. While some things may be different, we are still committed to giving our guests the best stay possible.
Following the State of Maine, CDC and WHO guidance, means some things that will be different than they have in the past. Some of those differences include:
*Masks: we continue to wear masks around guests for all of our protection. There is only the two of us so if we get sick then we have to close down. Guests are not required to wear masks, but are welcome to do whatever they feel most comfortable with.
*Housekeeping in rooms: we do not come into the rooms and do a daily freshen up. Upon check in we will explain the procedure to follow if you need fresh towels, etc.
*Housekeeping in general: We have always followed an extensive cleaning list. But since the Covid 19 pandemic we have added additional steps under the CDC guidance. Including paying extra attention to all high touch areas, such as doorknobs, remotes, light switches, etc. And using cleaning products that are on the CDC list approved as effective in killing the Covid 19 virus. We continue to do spot cleaning of these high touch areas in the common areas throughout the day.
We appreciate all our guests and we will do everything we can to help you have a safe, peaceful and relaxing time while with us. Please contact us with any questions or concerns.
Mark and Tina